Responsible Gaming
Last Updated: April 1, 2026
At Aurora Vault Game, we are dedicated to providing a safe, enjoyable, and responsible gaming environment for all Canadian players. While our platform is a free-to-play social casino with no real-money wagering, we recognise the importance of promoting healthy gaming habits.
1. Our Commitment
Aurora Vault Game is committed to:
- Ensuring our platform remains a source of entertainment, not stress
- Providing tools and resources to help players manage their gaming activity
- Preventing underage access to our platform
- Promoting awareness of problematic gaming behaviours
- Supporting players who may need assistance
2. Age Verification
We take underage gaming prevention seriously. Our measures include:
- Age verification gate upon first visit to the platform
- Minimum age requirement of 19+ (18+ in Alberta, Manitoba, and Quebec)
- Right to request identity verification at any time
- Immediate account suspension for any underage individuals discovered
If you believe a minor has gained access to our platform, please contact us immediately at support@auroravaultgame.com.
3. Understanding Social Casino Gaming
It is important to understand the nature of our platform:
- No Real Money: All games use virtual coins with no real-world monetary value
- Entertainment Only: Our platform is designed purely for entertainment purposes
- Random Outcomes: Game outcomes are determined by random number generators — past results do not influence future outcomes
- No Guaranteed Wins: Virtual coin wins are random and should not be expected or relied upon
4. Healthy Gaming Tips
We encourage all players to follow these guidelines for a positive gaming experience:
- Set Time Limits: Decide in advance how long you want to play and stick to it
- Take Regular Breaks: Step away from the screen regularly to refresh
- Play for Fun: Remember that gaming should be entertaining, not a way to cope with stress
- Stay Balanced: Maintain a healthy balance between gaming and other activities
- Know the Signs: Be aware of changes in your mood or behaviour related to gaming
- Talk About It: If gaming is causing concern, talk to someone you trust
5. Signs of Problematic Gaming
Be mindful of the following warning signs that gaming may be becoming problematic:
- Spending more time gaming than intended on a regular basis
- Neglecting responsibilities, relationships, or personal health due to gaming
- Feeling restless, irritable, or anxious when not gaming
- Using gaming as a way to escape problems or relieve negative emotions
- Lying to others about the amount of time spent gaming
- Difficulty controlling or stopping gaming sessions
6. Self-Exclusion
If you feel you need a break from gaming, we offer self-exclusion options:
- Temporary Cooldown: Take a 24-hour, 7-day, or 30-day break from the platform
- Extended Exclusion: Self-exclude for 3 months, 6 months, or 1 year
- Permanent Exclusion: Permanently close your account
To request self-exclusion, contact our support team at support@auroravaultgame.com.
7. Support Resources
If you or someone you know may be experiencing problematic gaming behaviour, the following Canadian resources are available:
- ConnexOntario: 1-866-531-2600 (Ontario)
- Gambling Help Line (BC): 1-888-795-6111
- Alberta Helpline: 1-866-332-2322
- Responsible Gambling Council: responsiblegambling.org
- Canadian Centre on Substance Use and Addiction: ccsa.ca
These services are free, confidential, and available 24/7.
8. Fairness and Transparency
All games on our platform use certified Random Number Generators (RNGs) to ensure fair and unbiased outcomes. Game results are completely random and independent of previous outcomes. We partner with reputable game providers who adhere to strict fairness standards.
9. Contact Us
If you have any questions or concerns about responsible gaming, please reach out to us:
Aurora Digital Entertainment Inc.
100 King Street West, Suite 5700
Toronto, ON M5X 1C7, Canada
Email: support@auroravaultgame.com